Coronavirus Update

We are now taking bookings for our accomodation from 6th of July. This is subject to the government guidelines and should we have to remain closed any bookings we have taken will be entitled to a full refund or change of dates. Away Resorts have advised that they may not be able to offer use of all their facilities as again it depends on government instructions which are regularly changing depending on how well the virus is being contained. We do not provide the entertainment passes these have to be purchased from guest services on arrival and guests can enquire what is available during their stay prior to purchase.

Whilst the risk of Coronavirus to our guests is relatively low we recognise that the situation is potentially unsettling so we would like to reassure you we are closely monitoring the situation and following Government guidelines to ensure you can enjoy your stay with us.

We are taking all relative measures with all our properties which are cleaned thoroughly at every changeover with anti bacterial products. All our washing also has an anti bacterial additive added to the wash products.

We are supplying antibacterial soap in all our bathrooms and an anti bacterial spray to clean all surfaces both during and after your stay. All our hot tubs undergo intensive cleansing with drain downs and fresh water at every changeover, they are also checked every day for chemical levels etc.
We would recommend that you take out travel insurance which will cover you for cancellation etc. There are policies out there that do cover the consequences of this virus.

As this is an ongoing situation we will keep you updated and should we need to cancel your booking we will have the following options:-
1/ A replacement break that’s the same as the one you booked
2/ A replacement break of less value than the one you booked with a refund of the difference

3/ A replacement break of a higher value than the one you booked with us with a small payment to cover some of the difference
4/ Only in instances where we cannot provide an alternative will we issue a refund.

We would ask all of our guests to follow the government guidelines and wash your hands regularly and or use an alcohol based hand sanitizer. We are currently trying to source a supply but panic buying is making it virtually impossible to obtain. (https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/)
Please maintain good hygiene practices such as using tissues when coughing or sneezing and disposing of the tissues in a bin. Please remember to empty all bins prior to your departure and take to the nearest waste disposable area.

If you are showing any signs of the virus prior to your arrival we would respectfully ask that you do not come to the park and contact us to re arrange your date of arrival.